Here are some answers to some questions you might have regarding our move to a new software system
Q: What is this new Client Portal software? Why are you doing this to me? Can't we keep things the way they are?
A: Yes we could keep things the way they were. It has been working for us for almost 25 years and many of our clients have been with us that long. We were hoping this computer thing would just be a fad that came and went and we could all go back to doing things with paper and pencil. We are sad to say, we were wrong. This computer thing is not a fad; we think it is here to stay.
Q: Will there be any changes to my pet care?
A: No, we will continue to give your pets the pampered care they deserve. The same walkers will be walking your pets. Your pets will never know about this computer thing at all.
Q: How do I log into my Client Portal?
A: Our new Client Portal is accessible via our website or by using the following URL address: https://www.timetopet.com/portal/the-pet-lady-ltd
Q: Why all of a sudden are you asking for our email address?
A: We have always used the voice system (via client mailboxes) to identify our clients, give you a method of delivering your service requirements and changes and provide you a method of communicating notes about our visits to your pets. Needless to say, email and texting have taken over those roles. As part of transitioning to the new system we ask you to give us an email address at which you would like to be contacted. Here are the reasons for this request:
Q: What will happen to the Pet Lady Pet Hotline Voicemail system?
A: This is an old system and as they say in the computer world "It's not if your computer crashes, it's when". This is an old obsolete custom designed system that served us very well for many years, but the next time it decides not to work, may be its last.
Q: What about paying our invoices?
A: If you are a current client you have probably seen our new invoices (long, but more detail is provided). There is a secure credit card area that you can use to pay via credit card and also a method to pay via PayPal. We can continue accepting checks but would like to remove this responsibility from our walkers.
Q: How secure is this credit card payment method?
A: Very secure. We will never know your credit card number, neither will the software that we use (Time To Pet). Your credit card will be processed at WePay (a credit card processor which follows all the PCI compliances and security protocols as Authorize.net, PayPal, or any of the more well known processors). If you decide to keep your credit card on file for immediate processing, the only one that knows about your details is the processor, WePay. Neither The Pet Lady nor Time to Pet hold any card details in any form.
Q: What is this new Client Portal software? Why are you doing this to me? Can't we keep things the way they are?
A: Yes we could keep things the way they were. It has been working for us for almost 25 years and many of our clients have been with us that long. We were hoping this computer thing would just be a fad that came and went and we could all go back to doing things with paper and pencil. We are sad to say, we were wrong. This computer thing is not a fad; we think it is here to stay.
Q: Will there be any changes to my pet care?
A: No, we will continue to give your pets the pampered care they deserve. The same walkers will be walking your pets. Your pets will never know about this computer thing at all.
Q: How do I log into my Client Portal?
A: Our new Client Portal is accessible via our website or by using the following URL address: https://www.timetopet.com/portal/the-pet-lady-ltd
- If you are a new client, we will confirm your username (it will be your email address) in a welcoming email. When you click on the link, it will allow you to create a password and then, you're in. You will see all the information we collected at the Meet & Greet displayed under My Info and Pets.
- If you are an existing client we will confirm your username (it will be your email address) in a welcoming email. When you click on the link, it will allow you to create a password and then, you're in. Personal and pet information that we previously kept manually is under My Info and Pets area. Please review and make any necessary changes. We apologize for any errors which may have been entered due to converting from a manual hard copy of data. As a current client you will also see any upcoming services on your calendar as well as paid invoices since May 1st, 2016.
Q: Why all of a sudden are you asking for our email address?
A: We have always used the voice system (via client mailboxes) to identify our clients, give you a method of delivering your service requirements and changes and provide you a method of communicating notes about our visits to your pets. Needless to say, email and texting have taken over those roles. As part of transitioning to the new system we ask you to give us an email address at which you would like to be contacted. Here are the reasons for this request:
- We will confirm all services 2 or 3 days before the start of service.
- We will leave any updates about our visit to your pet via the Client Portal messaging system which will automatically send you an email. You will have updates without having to visit the Client Portal!
- We will deliver your invoices electronically.
Q: What will happen to the Pet Lady Pet Hotline Voicemail system?
A: This is an old system and as they say in the computer world "It's not if your computer crashes, it's when". This is an old obsolete custom designed system that served us very well for many years, but the next time it decides not to work, may be its last.
- If you use the system to schedule services, we ask that you start to use the new Client Portal or email. As of July 10th, we have also enabled text messaging if you prefer that. You get to choose email, texting or both. Both the emails and texts will be part of your Client Portal message area.
- If you use the system to get daily updates from your walker, we again would like you to rely on our new software which will email (or text) your walker's updates to you. Those same updates will also be provided in the Client Portal messaging area.
Q: What about paying our invoices?
A: If you are a current client you have probably seen our new invoices (long, but more detail is provided). There is a secure credit card area that you can use to pay via credit card and also a method to pay via PayPal. We can continue accepting checks but would like to remove this responsibility from our walkers.
Q: How secure is this credit card payment method?
A: Very secure. We will never know your credit card number, neither will the software that we use (Time To Pet). Your credit card will be processed at WePay (a credit card processor which follows all the PCI compliances and security protocols as Authorize.net, PayPal, or any of the more well known processors). If you decide to keep your credit card on file for immediate processing, the only one that knows about your details is the processor, WePay. Neither The Pet Lady nor Time to Pet hold any card details in any form.
