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Last Updated: February 10, 2026

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Welcome to www.thepetladyltd.com ("Website"), operated by The Pet Lady Ltd. ("Company," "we," "our," or "us"). By accessing or using this Website, you agree to comply with and be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use this Website.

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Acceptance of Terms

By accessing and using this Website, you represent that you are at least 18 years old or have the consent of a legal guardian. Your continued use constitutes your acceptance of these Terms, which may be updated at our discretion.

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Use of Website

  • You may use this Website for lawful purposes only.

  • You agree not to engage in activities that interfere with or disrupt the Website, including hacking, transmitting viruses, or engaging in fraudulent behavior.

  • We reserve the right to suspend or terminate access if we determine a violation of these Terms.

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Intellectual Property

  • All content on this Website, including text, images, logos, and trademarks, is the exclusive property of The Pet Lady Ltd. or its licensors.

  • You may not copy, reproduce, or distribute any content without prior written permission.

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User Accounts

  • If you create an account, you are responsible for maintaining its confidentiality.

  • You agree to provide accurate and current information.

  • We reserve the right to suspend or terminate accounts at our discretion.

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Orders, Payments, and Refunds

  • By placing an order, you agree to provide accurate billing information.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Refund policies, if applicable, will be outlined separately on our Website.

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Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

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Third-Party Links

  • This Website may contain links to third-party websites.

  • We do not endorse or assume responsibility for third-party content or policies.

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Limitation of Liability

  • To the fullest extent permitted by Illinois and U.S. law, The Pet Lady Ltd. disclaims liability for any damages arising from the use or inability to use this Website.

  • We make no warranties regarding the accuracy or reliability of the content.

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Indemnifcation

You agree to indemnify and hold The Pet Lady Ltd. harmless from any claims, damages, or losses arising from your use of the Website or violation of these Terms.

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Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the State of Illinois and the United States.

  • Any disputes will be resolved through arbitration or in the courts of Illinois.

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Changes to Terms

We reserve the right to update or modify these Terms at any time. Your continued use of the Website signifies acceptance of any changes.

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SMS/Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from The Pet Lady Ltd. These messages are intended to support our services and communication with clients.

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Description of SMS Use Cases
Users may receive text messages related to:

  • Scheduling, confirmations, reminders, or changes to pet care services

  • Service updates, walker arrival notifications, and care notes

  • Account-related notifications such as billing reminders or policy updates

  • Customer support communications

Message frequency may vary based on your services and interactions with us.

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Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you re-enroll. For help, you may reply HELP or contact us using the information below.

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Message & Data Rates Disclosure
Message and data rates may apply depending on your mobile carrier and plan. The Pet Lady Ltd. is not responsible for any charges incurred from receiving text messages.

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Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Carriers are not responsible for the content of messages sent by The Pet Lady Ltd.

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Contact Information

For questions regarding these Terms, our services, or SMS communications, please contact us at: [email protected].

By using this Website, you acknowledge that you have read and understood these Terms of Use and agree to abide by them.

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