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Effective Date: February 10, 2026
Last Updated: February 10, 2026

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The Pet Lady, Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thepetladyltd.com. Please read this policy carefully. By using our website, you agree to the terms of this Privacy Policy.

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Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and any other information you provide when contacting us or signing up for services.

  • Automatically Collected Information: IP address, browser type, device information, and website usage details through cookies and analytics tools.

  • Biometric Data (if applicable): If we collect biometric data (e.g., facial recognition, fingerprint scans), we will do so in compliance with the Illinois Biometric Information Privacy Act (BIPA). We will obtain written consent before collecting biometric data and will securely store and destroy such data as required by law.

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How We Use Your Information

We use the information collected to:

  • Provide and improve our website and services.

  • Communicate with you regarding updates, promotions, or inquiries.

  • Analyze website traffic and user behavior.

  • Comply with legal obligations and protect our rights.

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How We Share Your Information

We do not sell your personal information. However, we may share information with:

  • Service Providers: Third parties that help us operate and maintain our website.

  • Legal Compliance: If required by law, such as responding to subpoenas or protecting against fraudulent activity.

  • Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be part of the transaction.

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SMS Communications and Mobile Information

SMS Opt-In and Consent
If you choose to receive SMS (text message) communications from us, your consent is obtained explicitly and separately from other forms of consent. SMS opt-in may occur through:

  • Website forms that include clear SMS consent language.

  • One or more unchecked checkboxes that you must affirmatively select to agree to receive SMS messages.

  • Direct requests initiated by you (such as requesting appointment updates or service notifications).

Your consent to receive SMS messages is not required to make a purchase or use our services. Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly.

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Use of Mobile Information
Phone numbers collected for SMS communications are used solely for purposes related to our services, including scheduling, reminders, updates, and customer support.

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Mobile Information Sharing Statement
We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for marketing or promotional purposes. Mobile information is only shared with trusted service providers as necessary to deliver SMS communications on our behalf, and only in compliance with applicable laws, including Illinois law.

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Your Rights and Choices

If you are a resident of Illinois or other U.S. states with privacy laws (e.g., California under the CCPA), you may have the following rights:

  • Access & Correction: Request access to or correction of your personal data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Opt-Out of Data Collection: Manage cookie settings or opt out of certain data collection.

  • Biometric Data Rights (if applicable): Request deletion of biometric information in compliance with BIPA.

To exercise these rights, contact us at [email protected].

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Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

 

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with the revised "Effective Date."

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
The Pet Lady, Ltd.
[email protected]
PO Box 1242 Elmhurst, IL 60126
847.802.9538

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